Privacy Policy

Effective Date: January 10, 2025

PT ABO Madalex Indonesia (“we,” “our,” or “us”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, process, and safeguard your information when you visit our website www.abo.co.id or engage with our services.

By using our website or services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

1. About PT ABO Madalex Indonesia

Company Name: PT ABO Madalex Indonesia

Business: Lightning protection, grounding systems, electromagnetic compatibility (EMC), and surge protection solutions provider across Indonesia

Website: www.abo.co.id

Physical Address: Komplek Business Park Kebon Jeruk Blok E2/11, Jl. Raya Meruya Ilir No.88, Jakarta Barat, Indonesia 11620

Contact Information:

Email: admin@abomadalex.com
Phone: +62 21 5794 6551

2. Information We Collect

2.1 Personal Information You Provide

Contact Details: Name, email address, phone number, company name, job title
Service Inquiries: Technical requirements, project specifications, site information
Risk Assessment Data: Building specifications, electrical system details, geographic location
Communication Records: Messages sent through contact forms, emails, or phone calls
Newsletter Subscriptions: Email address and communication preferences

2.2 Automatically Collected Information

Technical Data: IP address, browser type and version, operating system, device information
Usage Analytics: Pages visited, time spent on site, click patterns, referral sources
Performance Data: Loading times, error logs, system diagnostics
Location Data: General geographic location based on IP address (not precise location)

2.3 Cookies and Tracking Technologies

Essential Cookies: Required for basic website functionality and security
Analytics Cookies: Help us understand how visitors use our website
Performance Cookies: Enable caching and optimization features
Functional Cookies: Remember your preferences and settings

2.4 File Uploads

When uploading files through our website, please be aware that image files may contain EXIF data including GPS coordinates. We recommend removing location data from files before uploading.

3. How We Use Your Information

3.1 Primary Uses

Service Delivery: Respond to inquiries, provide quotes, and deliver lightning protection solutions
Customer Support: Assist with technical questions and service requests
Project Management: Coordinate installation, maintenance, and monitoring services
Quality Assurance: Evaluate service performance and customer satisfaction

3.2 Communication

Newsletters: Send industry updates, safety alerts, and company news (with your consent)
Service Updates: Notify you about maintenance schedules, system status, or urgent safety information
Marketing Communications: Share relevant product information and promotional offers (opt-in basis)

3.3 Website Optimization

Performance Improvement: Analyze usage patterns to enhance user experience
Security Enhancement: Monitor for threats and protect against malicious activity
Content Personalization: Customize website content based on your interests and location

3.4 Compliance and Legal

Regulatory Compliance: Meet requirements under Indonesian safety standards (PUIL 2011, PerMen 02/MEN/1989)
International Standards: Comply with IEC 62305 lightning protection standards
Legal Obligations: Respond to legal requests and protect our legitimate business interests

4. Legal Basis for Processing (GDPR & Indonesian Law)

4.1 Consent

Newsletter subscriptions
Non-essential cookies and tracking
Marketing communications
Optional data sharing for enhanced services

4.2 Contract Performance

Processing service requests and quotations
Delivering lightning protection solutions
Managing customer relationships
Fulfilling warranty and maintenance obligations

4.3 Legitimate Interest

Website security and fraud prevention
Analytics and performance optimization
Business development and improvement
Customer support and service quality

4.4 Legal Obligation

Compliance with safety regulations
Tax and accounting requirements
Industry standards and certifications
Government reporting obligations

5. Data Sharing and Disclosure

5.1 We Do Not Sell Personal Data

PT ABO Madalex Indonesia never sells, rents, or trades your personal information to third parties for their marketing purposes.

5.2 Authorized Sharing

We may share your information with:

Service Providers:

Web hosting and cloud storage providers
Email marketing platforms (Sender.net)
Analytics services (Google Analytics)
Technical support and maintenance providers

Business Partners:

Installation contractors and technicians
Equipment suppliers and manufacturers
Professional consultants and engineers
Quality assurance and certification bodies

Legal Requirements:

Government agencies when required by law
Law enforcement in response to valid legal requests
Courts and legal proceedings
Regulatory authorities for compliance purposes

5.3 International Transfers

Some of our service providers may be located outside Indonesia. We ensure appropriate safeguards are in place, including:

GDPR-compliant data processing agreements
Standard contractual clauses
Adequacy decisions by relevant authorities
Technical and organizational security measures

6. Data Retention Periods

6.1 Contact and Inquiry Data

Contact Form Submissions: 6 months from last interaction
Email Communications: 2 years for service-related correspondence
Phone Records: 1 year for quality assurance purposes

6.2 Customer and Project Data

Active Projects: Duration of project plus 3 years
Completed Projects: 10 years for warranty and compliance purposes
Technical Specifications: 15 years for safety and maintenance records
Financial Records: As required by Indonesian tax law (typically 10 years)

6.3 Website Data

Analytics Data: 14 months maximum
Security Logs: 12 months
Performance Data: 6 months
Cache Files: Automatically deleted based on optimization settings

6.4 Marketing Data

Newsletter Subscriptions: Until you unsubscribe or 3 years of inactivity
Marketing Communications: 2 years from last engagement

7. Your Privacy Rights

7.1 Access and Information

Request a copy of your personal data we hold
Obtain information about how your data is processed
Receive data in a structured, commonly used format

7.2 Correction and Updates

Correct inaccurate or incomplete information
Update your contact details and preferences
Modify your newsletter subscriptions

7.3 Deletion and Restriction

Request deletion of your personal data (subject to legal requirements)
Restrict processing in certain circumstances
Object to processing based on legitimate interests

7.4 Data Portability

Receive your data in a portable format
Transfer data to another service provider
Request direct transfer where technically feasible

7.5 Consent Management

Withdraw consent for marketing communications
Modify cookie preferences
Opt-out of non-essential data processing

To exercise your rights, contact us at: admin@abomadalex.com

Response Time: We will respond to your request within 30 days of receipt.

8. Security Measures

8.1 Technical Safeguards

Encryption: SSL/TLS encryption for data transmission
Secure Storage: Encrypted databases and secure cloud infrastructure
Access Controls: Multi-factor authentication and role-based permissions
Firewalls: Advanced network security and intrusion detection
Regular Updates: Security patches and software updates

8.2 Organizational Measures

Staff Training: Regular privacy and security awareness training
Access Limitations: Strict need-to-know basis for data access
Incident Response: Established procedures for security breaches
Vendor Management: Due diligence on third-party service providers
Regular Audits: Periodic security assessments and compliance reviews

8.3 Important Limitation

While we implement comprehensive security measures, no online system can guarantee 100% security. We continuously monitor and improve our security practices to protect your information.

9. Cookies and Tracking Technologies

9.1 Types of Cookies We Use

Essential Cookies (Always Active):

Website functionality and security
User authentication and sessions
Shopping cart and form data
Load balancing and performance

Analytics Cookies (Google Analytics):

Website traffic analysis
User behavior insights
Performance metrics
Content optimization

Performance Cookies (LiteSpeed Cache):

Page loading optimization
Content delivery acceleration
Server load reduction
User experience enhancement

Functional Cookies:

Language and region preferences
Accessibility settings
Customization options
Return visitor recognition

9.2 Managing Cookie Preferences

You can control cookies through your browser settings. However, disabling certain cookies may limit website functionality and your user experience.

Browser Settings:

Chrome: Settings > Privacy and Security > Cookies
Firefox: Settings > Privacy & Security > Cookies and Site Data
Safari: Preferences > Privacy > Cookies and website data
Edge: Settings > Cookies and site permissions

10. Third-Party Services and Content

10.1 Embedded Content

Our website may include embedded content from third-party platforms:

YouTube: Video content and demonstrations
LinkedIn: Company updates and professional content
Google Maps: Location and directions
Social Media: Sharing buttons and feeds

10.2 Third-Party Privacy Policies

When you interact with embedded content, these third parties may collect information according to their own privacy policies. We recommend reviewing their privacy practices:

11. Specialized Data Processing

11.1 LiteSpeed Cache Optimization

Our website uses LiteSpeed Cache technology for performance optimization:

Purpose: Faster page loading and improved user experience
Data Processed: Temporary cached copies of web pages and resources
Storage: Cache files stored securely and not shared with unauthorized parties
Retention: Automatic deletion based on optimization algorithms
More Information: QUIC.cloud Privacy Policy

11.2 Email Marketing (Sender.net)

For newsletter and marketing communications:

Data Collected: Email address, name, subscription preferences
Tracking: Email open rates, click-through rates, engagement metrics
Purpose: Campaign performance analysis and content improvement
Consent: Voluntary subscription with easy unsubscribe option
More Information: Sender Privacy Policy

11.3 Lightning Protection System Data

As part of our professional services:

Technical Data: SPD counter readings, system performance metrics
Maintenance Records: Installation dates, inspection reports, repair logs
Risk Assessment: Building specifications, environmental factors, compliance status
Purpose: Service delivery, safety compliance, and risk management
Confidentiality: Technical data kept strictly confidential and used only for service purposes
Retention: As required for warranty, compliance, and safety purposes

12. International Data Transfers

12.1 Transfer Safeguards

When transferring data internationally, we ensure:

Adequacy Decisions: Countries recognized as providing adequate protection
Standard Contractual Clauses: EU-approved data transfer agreements
Binding Corporate Rules: Internal privacy standards for multinational organizations
Certification Schemes: Industry-recognized privacy and security certifications

12.2 Primary Transfer Destinations

United States: Google Analytics, cloud hosting services
European Union: Email marketing, content delivery networks
Singapore: Regional data processing and backup storage

13. Children’s Privacy

PT ABO Madalex Indonesia does not knowingly collect personal information from children under 16 years of age. Our website and services are designed for business professionals and adult users. If we become aware that we have collected personal information from a child, we will take steps to delete such information promptly.

14. Privacy Policy Updates

14.1 Notification of Changes

Minor Updates: Posted on our website with updated effective date
Significant Changes: Email notification to registered users and customers
Major Revisions: Prominent website notice and consent request where required

14.2 Your Continued Use

Continued use of our website after policy updates constitutes acceptance of the revised terms. We encourage you to review this Privacy Policy periodically.

15. Contact Information and Complaints

15.1 Privacy Inquiries

For questions about this Privacy Policy or our privacy practices:

Primary Contact:

Email: admin@abomadalex.com
Phone: +62 21 5794 6551
Address: Komplek Business Park Kebon Jeruk Blok E2/11, Jl. Raya Meruya Ilir No.88, Jakarta Barat, Indonesia 11620

15.2 Data Protection Officer

For complex privacy matters or formal complaints:

Email: privacy@abomadalex.com (if available)
Or contact our main office: admin@abomadalex.com

15.3 Regulatory Complaints

If you believe your privacy rights have been violated, you may also file a complaint with:

Indonesia: Ministry of Communication and Informatics (Kominfo)
EU Residents: Your local data protection authority
Other Jurisdictions: Relevant privacy regulatory body

16. Acknowledgment and Consent

By using our website or services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. You consent to the collection, use, and disclosure of your personal information as described herein.

Last Updated: January 10, 2025 Next Review Date: January 10, 2026

This Privacy Policy is designed to comply with Indonesian privacy laws, GDPR requirements, and international best practices. For the most current version, please visit our website.