Terms & Conditions

Effective Date: January 10, 2025
Website: www.abo.co.id

Welcome to PT ABO Madalex Indonesia’s website. By accessing and using this website or engaging our services, you agree to comply with and be bound by these Terms & Conditions. Please read these terms carefully, as they contain important information about your rights, obligations, and limitations of our liability.

If you do not agree with these terms, please discontinue use of this website and do not engage our services.

1. Company Information

This website is operated by:

PT ABO Madalex Indonesia
Address: Komplek Business Park Kebon Jeruk Blok E2/11, Jl. Raya Meruya Ilir No.88, Jakarta Barat, Indonesia 11620
Email: admin@abomadalex.com
Phone: +62 21 5794 6551
Business: Lightning protection, grounding systems, EMC, and surge protection solutions provider

Service Area: Indonesia only

2. Website Use and Acceptable Conduct

2.1 Permitted Use

You may use this website for lawful purposes only
Access and use of information for legitimate business and educational purposes
Requesting quotations and information about our services
Subscribing to newsletters and educational content

2.2 Prohibited Activities

Attempting to gain unauthorized access to the website, servers, or related systems
Using automated tools to extract content without permission
Distributing malicious code or attempting to disrupt website functionality
Using the website for illegal activities or purposes that violate Indonesian law
Impersonating PT ABO Madalex Indonesia or our representatives

2.3 Account Security

While we do not currently offer user accounts, if you provide personal information through forms or subscriptions, you are responsible for ensuring the accuracy and security of that information.

3. Services Overview

3.1 Service Categories

PT ABO Madalex Indonesia provides the following services within Indonesia:

Installation Services:

Lightning protection system installation
Grounding system installation
EMC and surge protection installation
System commissioning and testing

Consulting Services:

Lightning risk assessments
Site surveys and analysis
Technical consulting and advice
Compliance assessments

Material Supply:

Lightning protection equipment (as authorized distributor)
Grounding materials and components
Surge protection devices (SPDs)
Related electrical protection equipment

3.2 Service Standards

All our designs and installations comply with IEC 62305 international standards for lightning protection
We follow Indonesian electrical regulations (PUIL) and relevant local codes
Our services are provided by qualified technicians and engineers
We maintain current knowledge of industry best practices and safety standards

4. Quotation and Pricing

4.1 Quotation Process

Quotations can be requested via email, WhatsApp, or phone
Standard quotations are typically provided within 3-5 business days
Complex inquiries may require additional discussion and clarification before quotation
All quotations are provided free of charge

4.2 Quotation Validity

Standard quotations are valid for 14 days from the date of issue
Prices may be subject to change after the validity period
Material availability and supplier pricing may affect final costs
We reserve the right to revise quotations for significant project scope changes

4.3 Pricing Accuracy

While we strive for accuracy, quotations are estimates based on available information. Final pricing may be adjusted based on:

Actual site conditions discovered during survey
Changes in material costs or availability
Modifications to project scope or specifications
Additional work required for compliance or safety

5. Payment Terms and Conditions

5.1 Payment Structure

Material Supply Only:

100% advance payment required before material delivery
Payment must be received before we order materials from suppliers
Delivery timeline begins after payment confirmation

Services with Material Supply:

50% payment due after material delivery to site
50% final payment due upon completion of installation work
Materials remain property of PT ABO Madalex Indonesia until full payment

Services Only (Installation/Consulting):

100% payment due upon completion of work
Payment terms may be negotiated for large projects
Additional costs for change orders must be approved in writing

5.2 Payment Methods and Terms

Payment due within 30 days of invoice date unless otherwise specified
Late payments may incur administrative charges
All payments must be made in Indonesian Rupiah unless otherwise agreed
Bank transfer is the preferred payment method

5.3 Taxes and Additional Costs

All prices exclude applicable taxes (VAT/PPN) unless stated otherwise
Customer is responsible for any permits, licenses, or regulatory fees
Additional costs for site access, utilities, or special equipment will be quoted separately

6. Warranties and Guarantees

6.1 Installation Warranty

Standard warranty period: 1 year from date of installation completion
Warranty covers workmanship and proper installation according to specifications
Warranty includes correction of installation defects at no additional cost
Customer must provide reasonable access for warranty work

6.2 Extended Warranty

Extended warranty beyond 1 year requires annual site inspection
Annual inspection ensures continued compliance and optimal performance
Extended warranty terms and costs will be specified in separate agreement
Customer is responsible for maintaining clear access to installed systems

6.3 Equipment Warranty

Equipment defects will be replaced at no cost during warranty period
Equipment warranty is subject to manufacturer’s terms and conditions
As authorized distributors, we facilitate warranty claims with manufacturers
Warranty void if equipment is modified or improperly maintained

6.4 Performance Issues

Performance issues will be investigated to determine root cause
Resolution approach depends on investigation findings
We will work with customer to achieve acceptable performance
Additional costs may apply if issues result from factors outside our control

6.5 Warranty Limitations

Warranty does not cover:

Damage from natural disasters, accidents, or acts of third parties
Normal wear and tear
Damage from improper use or unauthorized modifications
Systems not maintained according to our recommendations
Issues arising from changes to site conditions not disclosed to us

7. Customer Responsibilities

7.1 Site Access and Safety

Provide safe, reasonable access to installation areas
Ensure compliance with local safety regulations during our work
Coordinate with building management or other contractors as needed
Notify us of any site hazards or special access requirements

7.2 Information Accuracy

Provide accurate information about site conditions and requirements
Disclose all relevant electrical systems and previous installations
Inform us of any planned changes that may affect protection systems
Report any issues or concerns promptly

7.3 System Maintenance

Follow our maintenance recommendations for optimal performance
Conduct visual inspections as recommended
Do not modify or tamper with installed systems without professional consultation
Arrange for periodic professional inspections as recommended

7.4 Site Changes Disclosure

Mandatory disclosure: Changes that may affect lightning protection effectiveness
Optional disclosure: Minor changes that do not impact protection systems
When in doubt, consult with us about the significance of planned changes
Failure to disclose significant changes may void warranty coverage

8. Surveys, Reports, and Intellectual Property

8.1 Survey and Assessment Services

Site surveys and risk assessments are conducted by qualified personnel
Survey results are based on conditions observed at time of inspection
Recommendations are based on current standards and best practices
Follow-up surveys may be recommended for complex or changing environments

8.2 Report Ownership and Confidentiality

Reports are prepared exclusively for the intended recipient (client)
Reports are confidential and proprietary to PT ABO Madalex Indonesia
Client may not share reports with third parties without our written consent
Reports may not be used for purposes other than originally intended

8.3 Report Validity Period

Survey results and recommendations remain valid for 6-12 months
Validity period may be shorter for rapidly changing environments
Significant site changes may require new survey or assessment
We recommend updating assessments for major building modifications

8.4 Intellectual Property Rights

All materials on this website are owned by or licensed to PT ABO Madalex Indonesia
Reports, designs, and technical documents remain our intellectual property
Client receives usage rights but not ownership of our intellectual property
Unauthorized copying, reproduction, or distribution is prohibited

9. Educational Content and Materials

9.1 Free Educational Resources

Educational content is provided free to email subscribers
Content is designed to help prospects understand lightning protection risks
Materials are for informational and educational purposes only
We reserve the right to modify or discontinue educational offerings

9.2 Use of Educational Content

Content may be used for internal education and awareness purposes
Commercial use or redistribution requires written permission
Content may not be modified or presented as originating from another source
Attribution to PT ABO Madalex Indonesia must be maintained

9.3 Educational Content Limitations

Educational content is general information only
Content does not constitute professional engineering advice
Content does not replace site-specific professional assessment
Reliance on educational content for decision-making is at your own risk

10. Safety and Technical Standards

10.1 Design and Installation Standards

All designs comply with IEC 62305 international lightning protection standards
Installations follow Indonesian electrical regulations (PUIL) and local codes
We maintain current certifications and training on applicable standards
Additional international standards may be applied as appropriate for specific projects

10.2 Customer System Modifications

Customers must not modify installed lightning protection systems without professional consultation
Unauthorized modifications may compromise system effectiveness and void warranty
We strongly recommend consulting with qualified professionals for any electrical work near protection systems
Modifications by unqualified persons may create safety hazards

10.3 Maintenance Requirements

Regular maintenance is required for continued system effectiveness
We provide maintenance recommendations specific to each installation
Failure to maintain systems according to recommendations may void warranty
Annual professional inspections are recommended for critical installations

10.4 Safety Compliance Limitations

We are not liable if customers fail to follow our safety recommendations
We are not responsible for modifications made by others after our installation
Customers are responsible for ensuring their electrical systems meet applicable codes
We assess and advise on lightning protection only, not general electrical compliance

11. Disclaimers and Limitations of Liability

11.1 Website Content Disclaimer

Information on this website is provided for general informational purposes only
Content is provided in good faith but without warranties of any kind
We make no representations about accuracy, completeness, or suitability of information
Technical specifications and case studies are examples only and may not apply to specific situations

11.2 Service Results Disclaimer

Past performance does not guarantee future results
Lightning protection effectiveness depends on proper installation, maintenance, and site conditions
Environmental factors, building changes, and other variables may affect system performance
Case studies and testimonials represent specific situations and may not be typical

11.3 Professional Advice Disclaimer

Website content does not constitute professional engineering advice
Site-specific professional assessment is required for all protection system decisions
Generic information cannot replace qualified professional evaluation
Customers should not rely solely on website content for critical safety decisions

11.4 Limitation of Liability

To the maximum extent permitted by Indonesian law, PT ABO Madalex Indonesia shall not be liable for:

Direct Damages:

Loss of profits or revenue
Business interruption costs
Equipment damage from lightning strikes
Property damage beyond our installed systems

Indirect Damages:

Consequential or incidental damages
Loss of data or information
Third-party claims
Damages from system downtime

Website-Related Issues:

Technical problems or website downtime
Errors or omissions in website content
Security breaches or data loss
Reliance on website information for critical decisions

11.5 Maximum Liability Cap

Our total liability for any claim shall not exceed the amount paid by the customer for the specific service or installation that is the subject of the claim unless stated otherwise on the contract agreed and sign by both side.

12. Force Majeure

12.1 Force Majeure Events

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:

Natural Events:

Natural disasters, earthquakes, floods, or extreme weather
Epidemic or pandemic conditions
Fire or other catastrophic events

Human Events:

War, terrorism, or civil unrest
Labor strikes or disputes
Government actions, regulations, or restrictions

Technical Events:

Supplier delays or material shortages
Transportation disruptions
Utility failures or infrastructure problems

12.2 Force Majeure Response

We will notify customers promptly of force majeure conditions
We will make reasonable efforts to minimize delays and disruptions
Performance obligations will be suspended during force majeure periods
We will resume normal operations as soon as reasonably possible

13. External Links and Third-Party Content

13.1 Third-Party Websites

Our website may contain links to third-party websites for your convenience
We do not control and are not responsible for third-party website content
Third-party websites have their own terms of use and privacy policies
We do not endorse or guarantee third-party products or services

13.2 Third-Party Information

Information from manufacturers, standards organizations, or other sources is provided for reference
We are not responsible for accuracy of third-party information
Users should verify information independently when making important decisions
Third-party trademarks and copyrights are respected and acknowledged

14. Dispute Resolution

14.1 Preferred Resolution Method

We believe that most disputes can be resolved through open communication and good faith negotiation:

Direct Discussion: We encourage customers to contact us directly with any concerns
Collaborative Problem-Solving: We prefer to work together to find mutually acceptable solutions
Focus on Resolution: Our goal is practical problem resolution, not legal victory
Time and Cost Efficiency: Direct resolution saves time and costs for all parties

14.2 Formal Dispute Process

If direct negotiation fails to resolve a dispute:

Written Notice: Customer must provide written notice of the dispute with specific details
Management Review: Senior management will review and respond within 30 days
Mediation: If needed, we may agree to professional mediation services
Legal Action: Court proceedings are a last resort for serious disputes only

14.3 Jurisdiction and Governing Law

These Terms & Conditions are governed by the laws of Indonesia
Any legal proceedings shall be conducted in the courts of Jakarta, Indonesia
Indonesian law applies to interpretation and enforcement of these terms
We prefer alternative dispute resolution when legally permissible

15. Privacy and Data Protection

15.1 Privacy Policy Integration

Use of this website and our services is subject to our Privacy Policy, which is incorporated by reference into these Terms & Conditions.

15.2 Data Collection and Use

We collect personal information only as necessary for business purposes
Customer data is protected according to Indonesian privacy laws and international best practices
We do not sell or share customer information with unauthorized third parties
Customers have rights to access, correct, and delete their personal information

15.3 Confidential Information

Customer technical information and project details are kept confidential
We maintain confidentiality even after project completion
Information may be shared only with authorized team members and approved subcontractors
Customer consent is required before sharing information with third parties

16. Terms Updates and Communication

16.1 Terms Modifications

We may update these Terms & Conditions periodically to reflect changes in our business, legal requirements, or industry practices
Updated terms will be posted on our website with a new “Effective Date”
Significant changes will be communicated to active customers via email when possible
Continued use of our website or services after updates constitutes acceptance of new terms

16.2 Communication Preferences

Important notices will be sent to the email address you provide
You may opt out of marketing communications but will continue to receive service-related notices
We may communicate via phone, email, or WhatsApp as appropriate
Please keep your contact information current for important communications

17. Severability and Enforcement

17.1 Severability

If any provision of these Terms & Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

17.2 Waiver

Our failure to enforce any provision of these terms does not constitute a waiver of that provision or any other provision.

17.3 Entire Agreement

These Terms & Conditions, together with our Privacy Policy and any signed service agreements, constitute the complete agreement between you and PT ABO Madalex Indonesia regarding use of our website and services.

18. Contact Information

18.1 General Inquiries

PT ABO Madalex Indonesia
Email: admin@abomadalex.com
Phone: +62 21 5794 6551
Address: Komplek Business Park Kebon Jeruk Blok E2/11, Jl. Raya Meruya Ilir No.88, Jakarta Barat, Indonesia 11620

18.2 Service Requests

Quotations: Contact us via email, WhatsApp, or phone
Technical Support: admin@abomadalex.com
Emergency Service: Call our main number during business hours
Warranty Claims: Provide installation date and details via email

18.3 Business Hours

Office Hours: Monday-Friday, 8:00 AM – 5:00 PM WIB
Response Time: We aim to respond to inquiries within 2-3 business days
Emergency Response: Available for urgent safety issues

By using our website or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.

Last Updated: January 10, 2025
Next Review Date: January 10, 2026

These Terms & Conditions are designed to be fair to both PT ABO Madalex Indonesia and our customers while ensuring clear understanding of rights, responsibilities, and limitations. For questions about these terms, please contact us using the information provided above.